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Consumer Education

This is Chase Receivables.

What is Chase Receivables?

Chase Receivables is a professional debt collection agency with offices located in California, Louisiana, New Jersey, and New York. We have been in business since 1953, and our mission remains very simple: to stand out from the rest!

We consistently provide the most innovative, securely managed and accurately communicated solutions to our clients.

 

Why did I receive a collection letter?

The creditor listed on the letter does not have a record of being paid for the services they provided to you. They have asked us to collect the missing payment. Sometimes this is due to a simple misunderstanding, or missing insurance information. The easiest way to find out is to give us a call at 866-855-3970 so we can discuss and review the matter with you.

I have insurance, why is my bill in collections?

Almost every insurance plan carries some sort of patient responsibility, such as a deductible, co-insurance, co-payment, or combination thereof. There are also times when your insurance holds the payment due to missing information about you or the services you received. We recommend that you contact your insurance company and request an Explanation Of Benefits (EOB) for the date of service in question. Then, give us a call and we would be more than happy to review the information with you.

Why have I received a call asking for my date of birth or home address?

Section 805 of the Fair Debt Collection Practices Act required that a debt collector may not communicate in connection with the collection of any debt with any person other than the consumer. To help ensure we are speaking with the correct person, we ask to authenticate your identity with information that only you (or your authorized representative) would know.

We try to make this process as least intrusive as possible. Please rest assured this is for your benefit, to protect your safety and security. Please know also that our Recovery Specialists are viewing the information in real-time; we are merely asking you to confirm it.